Shipping policy

 

SHIPPING POLICY

READY TO SHIP
If your chosen product (and size/metal selection) is in stock and ready to ship, the “Add to Cart” button with change to “Ready to Ship”, with your order often dispatched on the same-day or within 24 hours of being placed.

Any “Ready to Ship” orders placed on weekends may not be dispatched until the following Monday.

Our “Ready to Ship” policy does not apply to stated closure dates listed on our “Contact” page, public holidays or if additional products in your order are not marked as ready to ship.

MADE TO ORDER
Some WILLIAM ÉDOUARD pieces are handcrafted to order and most often dispatched between 1 to 3 full business days, however some pieces may require up to 5 to 10 full business days to produce. Wedding and Engagement pieces may require up to 15 full business days to produce.

If required urgently, we may be able to expedite the production time for certain products and offer same-day or 24 hour shipping. Please contact us at info@williamedouard.com to check whether this service may apply to your chosen product/s.

Once we have completed your order, it will be dispatched and you will receive an email with tracking information.

Please note: WILLIAM ÉDOUARD is not liable for any late deliveries caused by third-party courier companies.

We kindly ask our customers to provide correct shipping information as WILLIAM ÉDOUARD cannot be held liable for any incorrect deliveries due to incorrect shipping information.

WILLIAM ÉDOUARD takes no responsibility for orders that are lost or stolen from a customer's property/address due to a customer not selecting a "signature required" shipping option during checkout.

WILLIAM ÉDOUARD will not refund or replace lost orders that have been marked as delivered by Australia Post or any other delivery partner.

WILLIAM ÉDOUARD endeavours to keep excess waste and packaging to an absolute minimum as part of our sustainability practices. Therefore unless otherwise requested by a customer in our "order notes," we may enclose multiple items from a single order within a single gift box, although each piece will be separated from one another in an individual fabric pouch or pocket.

Please contact us at info@williamedouard.com if you require any further information.

 

ORDERS WITHIN AUSTRALIA

All orders are eligible for free express shipping with tracking.

Please note, if the value of your order is under $500, our 'Free Express Shipping' option does not include a 'signature required' option. If you would like to include a 'signature required' option upon delivery of your shipment, please select Express Shipping (signature required) for $5. Any orders over the value of $500 will be eligible for a free 'signature required' option at no additional cost.

If no signature required option is selected, you acknowledge that your item may be left at your doorstep or property and as such, you assume any and all risk of theft or disappearance of your item after it has been marked as "delivered" by Australia Post.

WILLIAM ÉDOUARD assumes no responsibility for orders that are lost or stolen from a customer's property/address due to a customer not selecting a "signature required" shipping option during checkout.

 

INTERNATIONAL ORDERS

All orders over AUD$500 will receive complimentary delivery.

For orders under AUD$500 shipping to New Zealand, this service is AUD$35 and for all other international destinations, this service is AUD$45.

All international orders are shipped with Australia Post Express shipping. 

Please note, we do not ship to the United Kingdom due to tax regulations or the USA due to tariffs.