Jewellery Care & Repair

Protect your jewellery by removing it when washing your hands, swimming, exercising, cleaning and before applying any kind of personal body product. Maintain your jewellery’s shine by avoiding contact with agents such as soaps, perfume, lotion, makeup, hair and cleaning products.

Always wear your rubber or metal safety backs with your earrings to prevent loss.

Wash your WILLIAM ÉDOUARD jewellery with a gentle hand soap, rinse well and dry completely with a soft cloth.

Using jewellery dips or polishes is not recommended, as they may contain harsh abrasives.

Store your WILLIAM ÉDOUARD jewellery in its pouch or lined box for safe keeping when not being worn.

For any jewellery you are not wearing frequently, we recommend checking that tarnish is not building up on the surface of the metal, which can happen when jewellery is left unworn for medium to long periods of time, particularly in humid environments.

You can read more about why this happens, and how to prevent it, in our article What causes jewellery to tarnish?

Please check the prongs and settings on your engagement ring and earrings from time to time to make sure your diamonds and gemstones are secure. If you see a diamond or gemstone moving at all, please contact us immediately at info@williamedouard.com.

Every WILLIAM ÉDOUARD engagement ring and wedding band in solid gold or platinum comes with our lifetime warranty against manufacturing faults, including setting faults that cause a diamond or gemstone to come loose. After the first 12 months, your warranty stays active provided your piece has been inspected by us within the previous 12 months, either at our Melbourne studio by appointment or by post with a paid, self-addressed return satchel.

Outside of this warranty, we are not responsible for replacing diamonds or gemstones that have fallen out of their settings.

Read the full terms on our Shipping & Returns page.

All jewellery is quality checked for faults. However, occasionally there may be a rare fault unbeknownst to the WILLIAM ÉDOUARD team.

If you receive a faulty product, we will gladly repair or replace the original piece if it was purchased within six months, or within two years for engagement jewellery. To let us know, email info@williamedouard.com with:

• Your order number
• Your full name and address
• Photos of the fault, along with a brief description

Wear and tear during the course of normal use is not considered a fault. WILLIAM ÉDOUARD jewellery is delicate and should be handled carefully.

On a case by case basis, some repairs can incur a fee. This fee will be invoiced to you via email, and work will commence once payment is received.