Jewellery Care & Repair
GENERAL CARE
Protect your jewellery by removing it when washing your hands, swimming, exercising, cleaning and before applying any kind of personal body product. Maintain your jewellery’s shine by avoiding contact with agents such as soaps, perfume, lotion, makeup, hair & cleaning products, etc. Always wear your rubber or metal safety backs with your earrings to prevent loss.
For any jewellery you are not wearing frequently, we recommend checking that tarnish is not building up on the surface of the metal, which can be the case when jewellery is left unworn for medium to long periods of times. This is particularly the case in more humid environments.
It is the customer's responsibility to check the health of engagement ring and earring prongs and settings to ensure that gemstones and diamonds do not risk falling out. If you see you gemstone/diamond moving at all, please contact us immediately.
We are not responsible for replacing gemstones/diamonds that have fallen out of settings.
FINE JEWELLERY CARE
Wash your WILLIAM ÉDOUARD jewellery with a gentle hand soap, rinse well and dry completely with a soft cloth. Using jewellery dips or polishes is not recommended as they may contain harsh abrasives. Maintain your jewellery’s shine by avoiding contact with agents such as perfume, lotion, makeup, hair & cleaning products. Always remove your jewellery before swimming and exercising. Store your WILLIAM ÉDOUARD jewellery in its pouch or lined box for safe keeping when not being worn.
FAULTY ITEMS AND REPAIR POLICY
All jewellery is quality checked for faults. However, occasionally there may be a rare fault unbeknownst to the WILLIAM ÉDOUARD team.
If you receive a faulty product, we will gladly repair or replace the original piece if the product was purchased within 12 months. To notify us of the fault, please contact us at info@williamedouard.com and kindly include the following information:
- Your order #
- Your full name and address
- Photographic evidence of the fault along with a brief description
Please note that wear and tear during the course of normal use is not considered a fault. WILLIAM ÉDOUARD jewellery is delicate and should be handled carefully.
On a case by case basis, some repairs can incur a fee. This fee will be invoiced to you via email and commenced once payment is received.
Please contact us at info@williamedouard.com if you require any further information.
'Finest craftsmanship, without compromise' is the cornerstone of WILLIAM ÉDOUARD, with only the highest quality materials and ethically-sourced gemstones used throughout our process.
OUR STORY
Founded by Creative Director, William Drury, Australian jewellery label WILLIAM ÉDOUARD aspires to use fine, handmade jewellery to enhance your inherent sense of personal style.
In pursuing his dream of creating fine works of art that both he and you can take pride in, William has studied both in Australia and overseas, with his work awarded for its technical excellence by master goldsmith and past president of the American Jewelry Design Council, Alan Revere.
'Finest craftsmanship, without compromise' is the cornerstone of William’s brand, with only the highest quality materials and ethically-sourced gemstones used throughout his process. Each WILLIAM ÉDOUARD piece is designed and handcrafted for you in our Melbourne studio with complete devotion to this philosophy.
