Refund policy

At WILLIAM ÉDOUARD, we aspire to create elegant, quality, handcrafted jewellery.

We happily offer a single-use exchange credit (excluding postage fees) on all orders (excluding custom, Letter Ring, wedding band and engagement ring orders) should you change your mind within 14 days of receiving your purchase. For hygiene reasons, this excludes all earring purchases. Please contact info@williamedouard.com for more information.

Please note we do not issue refunds for incorrect purchases or change of mind. This includes incorrect choice of ring size. In many cases, we offer complimentary resizing of rings, however if Letter Rings or rings containing gemstones need resizing, this will often incur a resizing fee of $80.

In the event that you wish to resize your ring/s, please contact us at info@williamedouard.com for our postal address and include a paid, self-addressed return postage satchel for redelivery.

Any purchases made through a WILLIAM ÉDOUARD stockist must be returned to the original point of purchase.

To arrange a return, please contact our team via email at info@williamedouard.com

Please note we do not accept returns when:

• Items are not returned in their original condition i.e. have been worn, damaged or are sent without original packaging.
• Items are returned outside the specified return timeframe.
• An order includes earrings due to hygienic reasons.
• An order includes bespoke or customised items.

Should any of the above occur, WILLIAM ÉDOUARD will not accept the return.

Returns are at the expense of our customers and under their responsibility until the goods are successfully delivered to WILLIAM ÉDOUARD.