Shipping & Returns

Some WILLIAM ÉDOUARD pieces are handcrafted to order and most often dispatched between 1 to 3 full business days, however some pieces may require up to 5 to 10 full business days to produce. Wedding and Engagement pieces may require 10 to 20 full business days to produce.

If required urgently, we may be able to expedite the production time for certain products and offer same-day or 24 hour shipping. Please contact us at info@williamedouard.com to check whether this service may apply to your chosen product/s.

Once we have completed your order, it will be dispatched and you will receive an email with tracking information.

WILLIAM ÉDOUARD endeavours to keep excess waste and packaging to an absolute minimum as part of our sustainability practices. Therefore unless otherwise requested by a customer in our "order notes," we may enclose multiple items from a single order within a single gift box, although each piece will be separated from one another in an individual fabric pouch or pocket.

All orders are eligible for free express shipping with tracking.

If no signature required option is selected, you acknowledge that your item may be left at your doorstep or property and as such, you assume any and all risk of theft or disappearance of your item after it has been marked as "delivered" by Australia Post.

All international orders are shipped with Australia Post Express shipping.

Please note, we do not ship to the United Kingdom due to tax regulations.

Due to the increase in seasonal orders and the closedown of jewellery-industry/precious metal suppliers, orders received on or after the 6th of December cannot be guaranteed to arrive before Christmas Day. We may also close our business over the Christmas period until mid-January. Orders placed during this period may not begin production until reopening in January if applicable. Any relevant dates will be posted on our website.

As our made-to-order pieces are handmade to order, any orders placed after relevant cut off dates posted on our website may not be dispatched until we re-open in January.

At WILLIAM ÉDOUARD, we aspire to create elegant, quality, handcrafted jewellery.

We happily offer a single-use exchange credit (excluding postage fees) on all orders (excluding the Letter Ring Collection, customised signet rings, wedding bands and engagement rings, and any other piece of a customised nature) should you change your mind within 30 days of receiving your purchase. For hygiene reasons, this excludes all earring purchases. Please contact info@williamedouard.com for more information.

Please note we do not issue refunds for incorrect purchases, deposits paid on bespoke jewellery or change of mind. This includes incorrect choice of ring size.

Please note we do not accept returns when:

• Items are not returned in their original condition and packaging i.e. have been worn, damaged or are sent without original packaging.
• Items are returned outside of our above-mentioned time window.
• An order includes earrings due to hygienic reasons.
• An order includes bespoke or customised items.

Should any of the above occur, WILLIAM ÉDOUARD will not accept the return.

Returns are at the expense of our customers and under their responsibility until the goods are successfully delivered to WILLIAM ÉDOUARD.

Any purchases made through a WILLIAM ÉDOUARD stockist must be returned to the original point of purchase.

To arrange a return, please contact our team via email at info@williamedouard.com

In many cases, we offer complimentary resizing of rings within the first three months after purchase, however if additional gold is required to facilitate an increase in ring size or rings containing gemstones need resizing, this will often incur a materials fee based on the weight of the additional gold required.

If we have already assisted you with an initial complimentary resize within the first three months after purchase, any additional resizing will incur a $75 fee, which is not inclusive of our materials fee if additional metal is required to increase the size of your ring.

In the event that you wish to resize your ring/s, please contact us at info@williamedouard.com for our postal address and include a paid, self-addressed return postage satchel for redelivery.

Every WILLIAM ÉDOUARD piece set with diamonds or gemstones, including every engagement ring, comes with our lifetime stone guarantee.

In the first 12 months after purchase, we will replace any diamond or gemstone that comes loose and falls out due to a manufacturing fault, at no cost to you.

After the first 12 months, your guarantee continues for the life of the piece, provided it has been inspected by us within the previous 12 months. Inspections are complimentary and only take a few minutes. You are welcome to visit our Melbourne studio by appointment, or if you live outside Melbourne, you can post your piece to us with a paid, self-addressed return satchel and we will send it back once it has been checked.

If an inspection is missed, your guarantee is paused and resumes from your next inspection.

The guarantee does not cover diamonds or gemstones lost or damaged through impact, accidental damage, general wear and tear, or repairs and modifications carried out by another jeweller. To protect your centre stone against theft or loss, we recommend insuring your piece through a third party insurer.

Subject to the exclusions to this warranty below, WILLIAM ÉDOUARD voluntary warranty is offered against manufacturing faults on products purchased directly from our retail store/s.

Our voluntary warranty period is six months from the date of purchase (proof of purchase required). For engagement jewellery, our voluntary warranty period is two years from the date of purchase (proof of purchase required).

We recommend that you insure any high value jewellery through a third party insurer in case of damage, theft or loss.

It is the customer's responsibility to check the health of engagement ring and earring prongs and settings to ensure that gemstones and diamonds do not risk falling out. If you see your gemstone moving at all, please contact us immediately.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Kindly be aware that we uphold a strict zero-tolerance policy regarding verbal abuse in your communication with us.

If you encounter any concerns or errors with your order, we are committed to making every reasonable effort to assist you.

We value your understanding that we are human and, on occasion, may unintentionally make mistakes. Your patience and cooperation are greatly appreciated.