Shipping & Returns

WILLIAM ÉDOUARD pieces are handcrafted to order. Our production times are:

• Ready to ship items: within 24 hours
• Standard items: 2 to 10 full business days
• Items with gemstones: 5 to 12 full business days
• Wedding & engagement items: 10 to 20 full business days

If required urgently, we may be able to expedite the production time for certain products and offer same-day or 24 hour shipping. Please contact us at info@williamedouard.com to check whether this service may apply to your chosen product/s.

Once we have completed your order, it will be dispatched and you will receive an email with tracking information.

WILLIAM ÉDOUARD endeavours to keep excess waste and packaging to an absolute minimum as part of our sustainability practices. Therefore unless otherwise requested by a customer in our "order notes," we may enclose multiple items from a single order within a single gift box, although each piece will be separated from one another in an individual fabric pouch or pocket.

All orders are eligible for free express shipping with tracking.

If no signature required option is selected, you acknowledge that your item may be left at your doorstep or property and as such, you assume any and all risk of theft or disappearance of your item after it has been marked as "delivered" by Australia Post.

All international orders are shipped with Australia Post Express shipping.

Please note, we do not ship to the United Kingdom due to tax regulations.

Due to the increase in seasonal orders and the closedown of jewellery-industry/precious metal suppliers, orders received on or after the 6th of December cannot be guaranteed to arrive before Christmas Day. We may also close our business over the Christmas period until mid-January. Orders placed during this period may not begin production until reopening in January if applicable. Any relevant dates will be posted on our website.

As our made-to-order pieces are handmade to order, any orders placed after relevant cut off dates posted on our website may not be dispatched until we re-open in January.

At WILLIAM ÉDOUARD, we aspire to create elegant, quality, handcrafted jewellery.

We happily offer a single-use exchange credit (excluding postage fees) on all orders (excluding the Letter Ring Collection, customised signet rings, wedding bands and engagement rings, and any other piece of a customised nature) should you change your mind within 30 days of receiving your purchase. For hygiene reasons, this excludes all earring purchases. Please contact info@williamedouard.com for more information.

Please note we do not issue refunds for incorrect purchases, deposits paid on bespoke jewellery or change of mind. This includes incorrect choice of ring size.

Please note we do not accept returns when:

• Items are not returned in their original condition and packaging i.e. have been worn, damaged or are sent without original packaging.
• Items are returned outside of our above-mentioned time window.
• An order includes earrings due to hygienic reasons.
• An order includes bespoke or customised items.

Should any of the above occur, WILLIAM ÉDOUARD will not accept the return.

Returns are at the expense of our customers and under their responsibility until the goods are successfully delivered to WILLIAM ÉDOUARD.

Any purchases made through a WILLIAM ÉDOUARD stockist must be returned to the original point of purchase.

To arrange a return, please contact our team via email at info@williamedouard.com

In many cases, we offer complimentary resizing of rings within the first three months after purchase, however if additional gold is required to facilitate an increase in ring size or rings containing gemstones need resizing, this will often incur a materials fee based on the weight of the additional gold required.

If we have already assisted you with an initial complimentary resize within the first three months after purchase, any additional resizing will incur a $75 fee, which is not inclusive of our materials fee if additional metal is required to increase the size of your ring.

In the event that you wish to resize your ring/s, please contact us at info@williamedouard.com for our postal address and include a paid, self-addressed return postage satchel for redelivery.

Every WILLIAM ÉDOUARD engagement ring and wedding band made in solid gold or platinum comes with our lifetime warranty against manufacturing faults, including any setting fault that causes a diamond or gemstone to come loose.

If a fault in how your piece was made appears, such as porosity in the metal, a failed solder join, or a setting fault that causes a diamond or gemstone to come loose or fall out, we will repair it at no cost to you, or replace it where a repair isn't possible. Where a diamond or gemstone has been lost and a manufacturing fault is reasonably determined to be the cause, we'll replace the stone too. A repaired or replacement piece continues under your original warranty.

Your warranty begins on the date your piece is delivered or collected, and applies automatically for the first 12 months. After that, it continues for the life of the piece, provided it has been inspected by us within the previous 12 months. Inspections are complimentary. They're done at our Melbourne studio by appointment, or by post with a paid, self-addressed return satchel.

If an inspection is missed, your lifetime warranty is paused until your next inspection. Once it resumes, it covers future issues only, and doesn't cover damage or gemstone loss that occurred while it was paused. Your rights under the Australian Consumer Law remain unaffected.

All other pieces in solid gold or platinum, including fashion and signet rings, necklaces, earrings, bracelets and pendants, are covered against manufacturing faults for two years from delivery or collection, including setting faults that cause a diamond or gemstone to come loose. Sterling silver pieces are covered for 12 months.

Where a piece is made to a specification we have advised against, such as a band thinner than we recommend or a hollowed back, it is covered for two years rather than for life. If this applies, we'll always let you know in writing before your piece is made.

Diamonds or gemstones you supply to us, such as an heirloom stone, aren't covered by this warranty, although the piece we make around them is.

Our warranty applies to the original purchaser and requires proof of purchase. This warranty applies to pieces purchased from 22 October 2026. Pieces purchased before then remain covered by the terms they were sold under.

Get in touch with your order number and a photo of the issue. We'll arrange for you to bring your piece into our studio, or to post it to us with a paid, self-addressed return satchel. If we find a manufacturing fault, the repair is on us and we'll refund your postage. If not, we'll send you a quote before any work begins.

Contact us at info@williamedouard.com, or visit us at 9 King St, Prahran VIC 3181.

We recommend insuring any high value jewellery through a third party insurer in case of damage, theft or loss.

It is the customer's responsibility to check the health of engagement ring and earring prongs and settings to ensure that gemstones and diamonds do not risk falling out. If you see your gemstone moving at all, please contact us immediately.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Kindly be aware that we uphold a strict zero-tolerance policy regarding verbal abuse in your communication with us.

If you encounter any concerns or errors with your order, we are committed to making every reasonable effort to assist you.

We value your understanding that we are human and, on occasion, may unintentionally make mistakes. Your patience and cooperation are greatly appreciated.