Shipping & Returns
Each WILLIAM ÉDOUARD piece is handcrafted to order and can require up to 10 full business days to produce, however orders are most often dispatched between 2 to 5 business days.
Once we have completed your order, it will be dispatched and an automated email notification will be sent to you with a tracking number to monitor your order’s journey.
Please note: WILLIAM ÉDOUARD is not liable for any late deliveries caused by third-party courier companies.
We kindly ask our customers to provide correct information as WILLIAM ÉDOUARD cannot be held liable for incorrect deliveries due to input errors.
Australia Post, Sendle and FedEx are trusted services and, as such, WILLIAM ÉDOUARD will not refund or replace orders that have been scanned as delivered.
Please contact us at email@example.com if you require any further information.
ORDERS WITHIN AUSTRALIA
All orders over AUD$300 will receive complimentary delivery.
Australia orders are shipped via Australia Post Express Service with a next day delivery guarantee (within the Australia Post network). For orders under AUD$300, this service is AUD$10.
All orders over AUD$500 will receive complimentary delivery.
For orders under AUD$500, this service is AUD$28.
At WILLIAM ÉDOUARD, we pride ourselves on our elegant, quality, handcrafted jewellery.
We gladly offer a single-use exchange credit (excluding postage fees) on all orders (excluding custom orders) should you change your mind within 14 days of receiving your purchase. For hygiene reasons, this excludes all earring purchases. Please contact firstname.lastname@example.org for more information.
Please note we do not issue refunds for a change of mind or for incorrect purchases. This includes incorrect choice of ring size. In many cases, we offer complimentary resizing of rings, however if rings containing gemstones need resizing, this will incur a fee of $50.
In the event that you wish to resize your ring/s, please contact us at email@example.com for our postal address and include a paid, self-addressed return postage satchel for redelivery.
Any purchases made through a WILLIAM ÉDOUARD stockist must be returned to the original point of purchase.
To arrange a return, please contact our team via email at firstname.lastname@example.org
Please note we do not accept returns when:
- Items are not returned in their original condition i.e. have been worn, damaged or are sent without original packaging.
- Items are returned outside the specified return timeframe.
- An order includes earrings due to hygienic reasons.
- An order includes bespoke or customised items.
Should any of the above occur, WILLIAM ÉDOUARD will not accept the return.
Returns are at the expense of our customers and under their responsibility until the goods are successfully delivered to WILLIAM ÉDOUARD.
If you have changed your mind and would like to cancel your order, please contact our Customer Care team as soon as possible.
Please note that orders which have already been handcrafted and/or have been dispatched can not be cancelled.
Custom orders are final sale and cannot be returned or refunded, unless deemed faulty. A "fault" does not include an item bending out of shape due to its delicate design/thinness when a customer has impacted it during wear.
Items purchased during sales or clearances are final sale and cannot be returned, unless deemed faulty.