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READY TO SHIP
Many of our products are available for same-day shipment upon order placement. Please don't hesitate to reach out to inquire whether your selected product qualifies for same-day shipping.

MADE TO ORDER
Some WILLIAM ÉDOUARD pieces are handcrafted to order and most often dispatched between 1 to 3 full business days, however some pieces may require between 1 to 15 full business days to produce.

RETURNS & RESIZING
We happily offer a single-use exchange credit (excluding postage fees) on all orders (excluding the Letter Ring Collection, customised signet rings, wedding bands and engagement rings, and any other piece of a customised nature) should you change your mind within 14 days of receiving your purchase. For hygiene reasons, this excludes all earring purchases.

Our full Shipping & Returns Policy can be found here.

GENERAL CARE
Protect your jewellery by removing it when washing your hands, swimming, exercising, cleaning and before applying any kind of personal body product. Maintain your jewellery’s shine by avoiding contact with agents such as soaps, perfume, lotion, makeup, hair & cleaning products, etc. Always wear your rubber or metal safety backs with your earrings to prevent loss.

The WILLIAM ÉDOUARD jewellery pouch doubles as a safe haven for your jewellery’s storage and included is a polishing cloth to keep it looking bright and shiny.

FINE JEWELLERY CARE
Wash your WILLIAM ÉDOUARD jewellery with a gentle hand soap, rinse well and dry completely with a soft cloth. Using jewellery dips or polishes is not recommended as they may contain harsh abrasives. Maintain your jewellery’s shine by avoiding contact with agents such as perfume, lotion, makeup, hair & cleaning products. Always remove your jewellery before swimming and exercising. Store your WILLIAM ÉDOUARD jewellery in its pouch or lined box for safe keeping when not being worn.