Help Center



Can you facilitate an urgent order?

What methods of payment do you accept?

My card is declining. What should I do?

Where can I purchase your products?

I lost one of my earring backs. Can I purchase a replacement?

Can I change an existing order?


How quickly will I receive my item?

Do you deliver to my location?

How much does shipping cost?

Can I collect my order from your Melbourne studio?

How do I know if my order has been shipped?

How do I track my order?

Will I need to pay custom duties and taxes?

Where do you ship from?

Will a signature be required for my delivery?

What happens if I’m not home to receive my delivery?


Where are WILLIAM ÉDOUARD products made?

Are you diamonds, precious stones and pearls ethically sourced?

Are your items solid gold and silver or are they plated?


What is your return policy?

How do I return an item?

I ordered the wrong item/size. What should I do?


My item is broken. Can you fix it?

Do your items come with a warranty?

Can you clean my jewellery?


How do I find out my ring size?


My jewellery has tarnished. What should I do?


I would like to stock WILLIAM ÉDOUARD jewellery. Who should I contact?

I have press enquires for WILLIAM ÉDOUARD. Who can I speak to?

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