Help Center

FAQ

ORDERS AND PURCHASING

Can you facilitate an urgent order?

What methods of payment do you accept?

My card is declining. What should I do?

Where can I purchase your products?

I lost one of my earring backs. Can I purchase a replacement?

Can I change an existing order?

DELIVERIES

How quickly will I receive my item?

Do you deliver to my location?

How much does shipping cost?

Can I collect my order from your Melbourne studio?

How do I know if my order has been shipped?

How do I track my order?

Will I need to pay custom duties and taxes?

Where do you ship from?

Will a signature be required for my delivery?

What happens if I’m not home to receive my delivery?

MANUFACTURING

Where are WILLIAM ÉDOUARD products made?

Are you diamonds, precious stones and pearls ethically sourced?

Are your items solid gold and silver or are they plated?

RETURNS

What is your return policy?

How do I return an item?

I ordered the wrong item/size. What should I do?

REPAIRS

My item is broken. Can you fix it?

Do your items come with a warranty?

Can you clean my jewellery?

SIZING

How do I find out my ring size?

JEWELLERY CARE

My jewellery has tarnished. What should I do?

OTHER

I would like to stock WILLIAM ÉDOUARD jewellery. Who should I contact?

I have press enquires for WILLIAM ÉDOUARD. Who can I speak to?

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